Donor Relations Assistant / Sydney CBD

Division/Branch: Youthworks, Donor & Community Relations

Location: Clarence Street, Sydney, NSW or hybrid

Job Type: Permanent, Part Time (3 days a week)

Closing Date: As soon as the position is filled

Youthworks is seeking a Donor Relations Assistant to join our Donor & Community Relations team. The Donor & Community Relations team combines both fundraising and communications functions to enhance supporter engagement across the organisation, furthering Youthworks’ vision and mission.

About the role

The Donor Relations Assistant is responsible for supporting the Donor and Community Relations team in delivering an exceptional standard of service & care to our supporters by providing highly personalised administration support which is both efficient and effective.

Your responsibilities

• Processing of donations received by mail, phone, direct deposit, and internet, including some data entry to a Customer Relationship Management (CRM) system, and receipting of donations

• Contribute to supporter care activities including but not limited to phone calls to thank donors, sending mailouts, etc.

• Handle enquiries via phone and email, ensuring all calls and requests are managed in a professional and timely manner

• Administration of regular giving program including payment recovery/follow up of outstanding payments by email, mail and phone, actioning supporter’s requests, follow up phone calls to donors

• Assist with fundraising campaign administrative duties as required

You will need to demonstrate

• 2+ years’ experience in administrative duties and customer service

• Data entry experience, ideally including Salesforce CRM in a non-for-profit context

• Proven experience in identifying and meeting customer needs

• High level of interpersonal and communication skills interacting with team members and external contacts

• Flexible, collaborative, proactive and innovative team member

• Excellent personal presentation

• Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority 

• Computer literacy in Microsoft Office applications and CRM databases

• Well-developed written and verbal communication skills (including proficient phone skills) with a focus on providing strong customer service  

• A systematic and focused approach to tasks with a strong attention to detail

• Strong work ethos

• A personal Christian faith and willingness to work within an Anglican organisation

What we would really like you to have

• Church-based safe ministry / safe church training programs endorsed by the National Council of Churches in Australia Safe Church Program

• Previous engagement with Youthworks’ various ministries

• Knowledge and experience with Sydney Anglicanism

How to apply

Obtain the Position Description.

Submit in writing a cover letter and resume by clicking 'Apply Now' below. Please include at least one past employer and your current church minister as referees.

Additionally, please upload the completed Application Form when submitting your cover letter and resume.

Your application should address all selection criteria listed in the position description and include current qualifications, relevant professional experience and Christian ministry involvement. Please include a past employer and your current church minister as a referee.

Anglican Youthworks is committed to the Working with Children Checks; persons who are ineligible may not apply. A valid Working with Children Check number for paid employment must be obtained and verified prior to an offer of employment being made.

For general enquiries please email humanresources@youthworks.net.