Guest Services Assistant / Shoalhaven

Division/Branch: Youthworks Conference Centres

Location: West Cambewarra (Nowra), NSW

Job Type: Full time (possibility of rotating shifts Mon-Sun)

Closing Date: As soon as the position is filled

Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.

About the role

As a Guest Services Assistant, you will be responsible for contributing to our client’s satisfaction and enhance Youthworks’ reputation, by providing high quality guest service to Youthworks’ standards.

Your responsibilities

  • Provide high quality guest-centered service that achieves a pleasant experience for clients and promotes Youthworks in a positive way

  • Conduct yourself professionally and with a high level of service to clients

  • Maintain high standard of cleanliness and hygiene in area(s) of responsibility.

  • Stock guest service inventory (equipment) appropriately and as needed

  • Ensure that meal service is provided to client groups in a timely fashion including liaising with catering staff in regards to meal portions and service of special dietary meals. Where appropriate meal service also includes oversight and instruction of the meal service volunteers

  • Assist with the daily upkeep and general cleanliness of all other appropriate or requested areas so as to provide smooth day to day operation of the Centre(s)

You will need to demonstrate

  • A passion for hospitality or customer service

  • Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority 

  • A systematic and focused approach to tasks with a strong attention to detail

  • An ability to work with a wide range of staff to achieve effective outcomes

  • Strong work ethos

  • Strong customer focus

  • Good personal presentation

  • Willingness to work in an overtly Christian environment and within an Anglican organisation


Additional information

Hospitality and customer service related qualifications and experience is desirable but not essential.

Current drivers licence and own transport is essential as there is no public transport anywhere near the Shoalhaven Conference Centres.

How to apply

Obtain the Position Description.

Submit in writing a cover letter and resume by clicking 'Apply Now' below.

Additionally, please upload the completed Application Form when submitting your cover letter and resume.

Your application should address all selection criteria listed in the position description and include current qualifications, relevant professional experience and Christian ministry involvement. Please include a past employer and your current church minister as a referee.

Youthworks Conference Centres is committed to participating in the NSW Working with Children Checks program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.

General enquiries can be directed to Human Resources

Only candidates with the right to work in Australia may apply for this position.
If your skills are a fit, you will be contacted by a member of our recruitment/HR team.

To note applications cannot be processed until a completed application form is submitted.